Privacy Policy

Cherry Wood Software Ltd (incorporated and registered in England and Wales with company number 09547944 whose registered office is at 28 Ferndale rd, Teignmouth, TQ14 8NH) takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Bamboo Metrics collects personal information about you and how Bamboo Metrics will use your personal data.

This policy applies to information we collect about:

Visitors to our website; and
People who register for our Services.

The information we collect about you

When you do business with us or register for our Services we may collect the following information from you:

Personal data: Name, postal address, email address
Financial data: Credit card number and expiry date as required
Device data: Internet protocol (IP) address (to comply with EU VAT rules), timezone

As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

How we will use the information about you

Bamboo Metrics will only use personal data when the law allows. Generally, Bamboo Metrics does not need to rely on consent under the GDPR as a legal basis for processing your personal data.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Bamboo Metrics gathers information to allow it to process your registration, process any orders you may make, and to provide the Services requested. The relevant information is then used by Bamboo Metrics, its agents and/or sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of the Services or as required in general. If agreed by you, Bamboo Metrics may also contact you about other products and services it thinks may be of interest to you.

Bamboo Metrics may also use aggregate information and statistics for the purposes of monitoring website usage in order to help it to develop its website and the Services.

Data we share with 3rd parties

Personal data is collected for the following purposes using the following services:

Analytics

To allow us to monitor the performance of our site and improve product and marketing campaigns.

Services: Google Analytics, Bugsnag
Data disclosed: Usage data

Payment processing

To allow us to collect credit card charges:

Services: Paddle
Data disclosed: Email address, IP Address, VAT Number, Country, Country code, Credit card details (not stored by us)

Accountants and Finance

To allow us to manage our accounts and financial reporting to the UK government:

Services: Xero
Data disclosed: Email address

Customer communications

To allow us to communicate with customers:

Services: Postmark
Data disclosed: Email address, email contents, Account data

Project management

How we manage our workload, we occasionally need to include details of the person reporting a bug or requesting a feature:

Services: Trello
Data disclosed: Email address, Name, potentially any other data relevant to a support request

Hosting

Our servers are hosted by Amazon AWS:

Services: Amazon AWS
Data disclosed: Any data we store on our servers is ultimately hosted by AWS

Data we access from connected services

Bamboo Metrics will access data from services you connect to, allowing us to load the data needed to generate your email reports. Below are the details on how we access, use, and store any data loaded from your connected services.

How we access the data

Data is accessed via public APIs made available by each service, typically authenticating using OAuth. We will only load the data required to generate your email reports. We will always limit the level of access we request and the scope of the data accessed to the minimum required to get the data needed for your reports.

How we use the data

Data loaded is used exclusively for generating email reports you have configured.

How we store the data

Data is stored only as long as required for generating your email report, typically less than a few minutes.

How we share the data

We do not share any data loaded from connected services with anyone else.

Integration specific policies

Google APIs

Bamboo Metrics use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Marketing

Bamboo Metrics may also wish to provide you with information about special features of its website or any other service or products which may be of interest to you. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications. You have the right to withdraw consent to marketing at any time by email to support@bamboometrics.com or by sending a letter to Bamboo Metrics’s registered office.

Our use of cookies and other information-gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. The information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies but, in a few cases, some of the website features may not function if you remove cookies from your browser.

How we protect your information

Bamboo Metrics has put in place the following security procedures and technical and organizational measures to safeguard your personal information:

All coding is done with security in mind and tested for known (i.e., OWASP top 10) threats.
Access to production servers by Bamboo Metrics staff is limited to just those who need access to perform their responsibilities. Strong passwords are required for all accounts.
The OS and installed services are hardened and patched to keep the systems defenses up to date. Servers are protected by firewalls.
TLS is used to encrypt all communications between you and our servers, and all communication between Bamboo Metrics’s servers and Trello’s.

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (‘EEA’). Whenever Bamboo Metrics transfers the personal information that you have provided out of the EEA, Bamboo Metrics will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Bamboo Metrics will only transfer the personal information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where Bamboo Metrics uses providers based in the US, Bamboo Metrics may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact Bamboo Metrics if you want further information on the specific mechanism used by Bamboo Metrics when transferring Personal Data out of the EEA.

Sale of business

If Bamboo Metrics’s business is sold or integrated with another business, your details may be disclosed to Bamboo Metrics’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Data Subject Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to processing.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

Access to your personal data

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.

Changes to privacy policy

Bamboo Metrics keeps its privacy policy under regular review. If Bamboo Metrics changes its privacy policy, the change will be posted on this page, and Bamboo Metrics will place notices on other pages of the website, so that you may be aware of the information Bamboo Metrics collects and how it is used at all times.

How to contact Bamboo Metrics

Bamboo Metrics welcomes your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to support@bamboometrics.com or send a letter to Bamboo Metrics’s registered office.

Links to other websites

Bamboo Metrics’s website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.